Login glitch? EDIT: All fixed up!

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Kari
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Re: Login glitch? EDIT: All fixed up!

Post by Kari » 01 Apr 2016 11:29 am

Hm, I've had an issue trying to get into one of my side accounts (my oldest account at that) and no response to a ticket despite emailing. Posted on the facebook so maybe something there? It's the same with the email bouncing message too.
derp

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Usul_Princess
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Re: Login glitch? EDIT: All fixed up!

Post by Usul_Princess » 13 Apr 2016 11:40 am

Just wanted to give another update: If you manage to get in and change your email because of the "bounce" thing, It sometimes won't send to the new address. Hoping someone was able to get in at this point.
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Kari
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Re: Login glitch? EDIT: All fixed up!

Post by Kari » 18 Apr 2016 12:45 am

I don't know if it was posting my ticket number on a complaint Help board, but I finally got back into my oldest account today. Thank you to this Alice person
derp

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AngharadTy
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Re: Login glitch? EDIT: All fixed up!

Post by AngharadTy » 18 Apr 2016 01:10 am

I suppose I should attempt to make yet another account with yet another email in order to even *make* a ticket to get into my actual account. Bit of a daunting challenge, though, finding an email that will miraculously work.

I still get promo emails from Neo--but they won't send me support emails. Super fun.
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thelonetiel
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Re: Login glitch? EDIT: All fixed up!

Post by thelonetiel » 02 Jun 2016 10:50 pm

I was *finally* able to get the Support page to load and submit a ticket. Who know's how long it will take me to get a response? And if the page will magically work when I do finally get a response?

Turns out I still had some screenshots from ... I don't want to think about how many years ago that help indicate account ownership too - books read and quick ref type stuff. I hope they like those! I sure don't remember as much as I would if I had actually been playing on the site for the past several years... C'est la vie.

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thelonetiel
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Re: Login glitch? EDIT: All fixed up!

Post by thelonetiel » 14 Jul 2016 08:38 pm

Double Posting to say:

This same glitch affected my main account (as far as I can tell: My password hasn't changed in the recent past, my Userlookup coding has gone to crap, and none of my possessions or pets were touched). I was able to successfully do a password request to my email and change it to something new. This had a much better "Click this link to change password" with entry fields rather than informing me plaintext of my password, so maybe there are some improvements on the backend? Though it would have been nice validation of "Of course that's my password, that's what I've been entering!" if it had...

Locking people randomly out of accounts is really bizarre behavior for a website.

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AngharadTy
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Re: Login glitch? EDIT: All fixed up!

Post by AngharadTy » 15 Jul 2016 02:30 am

I'm still outta luck. I got my last email from them on the first of the month (about the Altador cup, just a promo), and back end changes or no, they're not sending my password reset requests still. It's especially galling that the ads get through, but not the emails I've requested...
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Fjorab_Teke
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Re: Login glitch? EDIT: All fixed up!

Post by Fjorab_Teke » 28 Sep 2016 09:29 am

Well, now I can't get into my accounts. I guess I'll wait until I quit getting "bad password" results.

I haven't played in MONTHS (nor have I been on here in about that long) due to a cross-country move and being too long in getting my computer set up with internet.

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